Shipping policy

Shipping & Delivery
We handcraft each piece with care. Our current production time (5-10 days). We always strive to dispatch your order as quickly as possible without compromising quality.

How long does shipping take and how can I track my order?
Once dispatched from our workshop, you will receive a shipping confirmation email that includes a tracking number. While we process and ship your order promptly, please understand that delivery times are estimates and can be affected by factors outside of our control, such as international customs, postal service delays, holidays, or adverse weather. Unfortunately, we cannot guarantee delivery dates. If you experience any issues with your tracking, please contact us and we will assist you in gathering more information.

Am I responsible for customs fees and import taxes?
Yes. If your country's customs office imposes any fees, duties, or taxes on your package, the buyer is responsible for these charges. We are not responsible for delays due to customs. We recommend checking your country's import regulations before making a purchase to avoid any surprises. Customs for USA are prepaid with DDP ( Duties Paid Delivery

What is your return and exchange policy?
We want you to be completely happy with your purchase. If you are not satisfied for any reason, please contact us within 14 days of receiving your order to arrange a return or exchange. Items must be returned in their original, unworn condition. Please note that custom or personalized orders are considered final sale and cannot be returned.

What if my item arrives damaged?
We carefully inspect and package every item before it leaves our jewelry workshop. In the unlikely event that your piece arrives damaged, please contact us immediately with a photo of the item and packaging. We will arrange for a repair or replacement at no additional cost to you.